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Quality Management


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quality
the degree to which the project fulfills requirements
grade
category assigned to products or services having the same functional use but different technical characteristics
precision
is how close the measured values are to each other, how repeatable the measure is and how many significant digits it's measured in
accuracy
how close a measured value is to the actual (true) value
prevention over inspection
Quality must be planned in, not inspected in
continuous improvement
Continuously looking for small improvements in quality
cost of quality
refers to the total cost of all efforts related to quality throughout the product life cycle
gold plating
Giving customers extra functionality, performance, scope, components
Total Quality Management
Finding way to continuously improve quality at every level of organization
tolerance
Specified Range used for product acceptance. Focus on Product
control limit
Standard Deviation above or below the mean con Control Chart. Focus on the process (in or out of control
special cause
n unusual event outside of the process that leads to a measurable change in the process --> preventable
common cause
a normal event within the process that leads to a measurable change in the process --> non-preventable
quality policy
set the intended direction of a performing organization with regard to quality
benchmarking
use the results of quality planning of other projects to set goals for your own
statistical sampling
Choose part of a population of interest for inspection
design of experiments
uses experimentation to statistically determine what variables will improve quality
quality control measurements
are all the results of your inspection: the number of defects found, number of tests that passed or failed
Project Quality Management Processes
Structured, independent review to determine whether project activities comply with organizational and project policies, processes and procedures